How can I get to the property from the airport?
You can take a taxi or a pre-arranged transportation service to Ultramar or Xcaret Ferries. From there, take the ferry to Isla Mujeres and then a taxi to the property. We can assist in arranging transportation with a local company.
How long does the transfer from the airport to the property take?
Approximately 3 hours.
What is the best way to get to Isla Mujeres?
Booking a transportation service from the airport to the ferry is the most convenient option.
Are there ferries available for vehicles?
Yes, Ultramar offers a ferry for cars with limited schedules.
What ferry options are available to reach Isla Mujeres?
Xcaret and Ultramar ferries operate routes to Isla Mujeres.
How long does the ferry ride to the island take?
Approximately 30 minutes.
Do you offer transportation from the airport to the ferry?
Yes, we can help arrange transportation with a local provider if requested in advance.
Do you provide transportation from the ferry to the property?
No, but taxis and golf cart rentals are available on Isla Mujeres.
Can I rent a golf cart or a bicycle on the island?
Yes, rentals are available at various locations on the island.
What transportation options are available on Isla Mujeres?
Taxis, golf carts, and bicycles.
Do the rooms offer ocean views?
Full-size condos have direct ocean views.
Do the standard rooms have ocean views?
They offer a partial or lateral ocean view, as well as garden or jungle views.
Do the apartments have balconies with ocean views?
Yes, all apartments feature balconies, but only the condos and penthouse offer direct ocean views.
What types of accommodations are available?
Standard rooms, condos, penthouses, and a private house.
What is the maximum occupancy for each accommodation type?
● Standard room: 2 guests
● Condos: 5-6 guests (depending on the unit)
● Penthouse: 10 guests
● Maximum total property occupancy: 64 guests
Do the apartments include a kitchen?
Yes, all apartments come with a fully equipped kitchen for guest convenience.
Do the bathrooms have showers or bathtubs?
Showers only.
Do the rooms include air conditioning?
Yes, all rooms are equipped with air conditioning for a comfortable stay.
Are a hairdryer and iron provided?
Yes, a hairdryer and iron are available for guest use.
Is smoking allowed on the property?
Smoking is permitted only in designated outdoor areas to maintain a pleasant environment for
all guests.
Who has access to the property?
Only registered guests have access to the property grounds. Any non-staying guest attending a wedding event or visiting must register, and a day pass fee will apply.
Can weddings be hosted at the property?
Yes, the property is available for hosting weddings, and a wedding fee will apply for registered guests only.
What is the maximum number of guests for a wedding?
Approximately 100 guests can be accommodated for events.
What are the requirements for hosting a wedding at the property?
Advanced notice is required to coordinate event logistics and ensure a seamless experience.
Is there a minimum stay requirement for weddings?
Yes, weddings require booking the private house for a minimum of 3 nights.
Is there an additional fee for hosting events?
Yes, a wedding fee will apply for registered guests only.
Can non-staying guests attend the wedding?
Yes, but they must register, and a day pass fee will apply.
What is the maximum occupancy of the property?
Up to 64 guests can be accommodated on-site.
Can other events, such as private dinners or family gatherings, be held at the property?
Yes, private events can be organized with prior notice.
Do you offer special packages for weddings and events?
Yes, additional services may be arranged with local providers.
How can I request more information about weddings and events?
Please specify your interest in hosting an event when making a reservation, and we will provide further details.
Do you offer discounts for extended stays?
Yes, we offer a 30% discount for stays of 30 days or longer.
What is the cancellation policy?
Cancellations made 60 days prior to the check-in date are eligible for a partial refund.
